Emotional Intelligence Journal of Nursing
Using Emotional Intelligence to Combat Nurse Bullying
Tags: bullying conflict resolution emotional intelligence mindfulness
Nurse bullying and incivility is an epidemic happening in all settings, including among nursing leaders. Many nurses admitted to being bullied in the workplace. The American Nurses Association defines nurse bullying as "repeated, unwanted harmful actions intended to humiliate, offend and cause distress in the recipient," calling it "a very serious issue that threatens patient safety, RN safety, and the nursing profession as a whole." Bullying and incivility contribute to decreased employee and patient satisfaction scores, increased nurse turnover rates, psychological and physical distress, and a lack of motivation and engagement. Bullying can be overt, such as verbal criticism, name-calling, and insults. Indirect bullying can be rumors, gossip, and sabotage.
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Promoting Respect and an Environment of Civility in the Classroom
Tags: behavior education emotional intelligence learning Nurse Education nursing faculty nursing students respect respectful behavior teaching
Educators today can attest to the lack of student respect shown in their classes. A lack of respect is a form of incivility. Since returning to in-person learning, respect has taken a nosedive. In fact, most of us have witnessed an increase of incivility in all walks of life. The question is, what to do about it? At a community college in upstate NY, the School of Nursing, Health & Wellness also noted a lack of respect displayed among students. The lack of respect was an issue the school felt strongly needed to be addressed. This prompted the creation of a Respect Committee with representatives from the Nursing Program, the Occupational Therapy Assistant Program and the Exercise and Human Performance Program to address the issue of student disrespect. To address the issue, the committee sent out a brief confidential survey to faculty and staff to investigate the prevalence of student disrespect, the facultys’ comfort with addressing student disrespect and established strategies for faculty to help guide them to promote a respectful environment for both teaching and learning.
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